ORDERS
Want to make changes to your order?
We may remove individual products from your order or your entire order if it has not yet been moved for packaging.
Has my order been sent?
Once your order has been processed, you will receive a dispatch notification by email.
Where is my order?
The delivery time for your order is 3-10 working days, counting from the working day after the order date. You will be notified of the arrival of your shipment by SMS to the mobile phone number you have registered in your customer account.
A user account will be automatically created for the customer at the subscription stage, and you will receive an email with the login and password. Your mobile phone number is a necessary piece of information, as you will then receive an SMS with a pick-up code when the shipment is ready for pick-up.
We send orders via matkahuolto delivery, you will receive a tracking link by e-mail, which will allow you to track the progress of your order.
An order confirmation will be sent automatically by e-mail to the customer. It is therefore desirable to include an e-mail address in the contact details when placing the order.
The user account will be updated according to the status of the order, e.g. the delivery ID of a parcel for tracking purposes will be updated here. Aquaction will not disclose customer information to third parties.
Parental consent is required from anyone under the age of 18 to place an order. Any misuse of the online shop is prohibited.
Aquaction is intended for private consumers. For retailers and clubs (club wear) please contact olli@aquaction.fi.
PAYMENT
Our online shop uses Paytrail to make it easy, flexible and secure for you to pay for your purchase. By answering a few simple questions, you can easily identify yourself on the service and choose the payment method that suits you best.
The options available to you are mobilepay, Klarna, bill (Collector), batch payment, online banking and credit cards - all equally secure.
If you have any questions about payment, please contact Paytrail customer service directly at https://www.paytrail.com/.
Has my order gone through?
You will receive an order confirmation to the email address you provided as soon as your order has been received and approved. You can always check the status of your order by logging into your My Account page.
I did not receive an order confirmation, but my payment card has been charged. What should I do?
In some rare cases, your payment card may have been overcharged even though a technical error occurred at the time of ordering. The overdraft will be removed from your account within 1-5 business days.
When can I get a refund for the products I have returned?
You can see the refund on your statement five banking days after you received your refund confirmation from us. Please note that the costs incurred for returns are always charged, €4.95 (returns within Finland)/€6.95 (returns from other countries), and they are deducted from the amount of the returned products.
I have not received an order confirmation. What should I do?
If you have not received an order confirmation email shortly after placing your order, this may mean that there has been some kind of error with your order. Log in to your own website to check the status of your order. Go to "My Orders", find the correct order and check that everything looks OK.
Sometimes our order confirmations may slip into your email's spam or offers folder.
The product I ordered is temporarily out of stock. What can I do to get the product?
We recommend you set a size check for the product on the product's product page so that you will be notified by email as soon as the product goes back on sale.
Do you want to use the gift voucher?
On the gift card, you will find the gift card code to enter in the "Activate Gift Card" field in the shopping cart; be sure to press the grey button. If there is still a balance to pay after deducting the amount of the gift voucher, select the payment method and pay the difference.
Products include VAT and are unit prices unless otherwise stated.