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aquaction.fi (later AA) is the marketplace of Aqua Action Finland Oyj (Y:1456344-5). These terms and conditions apply in the business relationship between AA Oyj and its customers. Regarding the services and products provided by AA Oyj, the contract conditions specified by the respective service provider also apply. AA Oyj has the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions valid at the time of order, which can be read on AA Oyj's website.
AA is not responsible for damage caused by force majeure. A force majeure is an unforeseeable circumstance or a change in circumstances that is beyond AA Oyj's influence. AA is obliged to notify the customer of a force majeure without delay.
Aquaction.fi welcomes all private and business customers. In the business relationship, applicable Finnish and EU legislation is followed in terms of consumer trade, marketing and advertising. In the sales contract between corporate customers and Aquaction.fi Oyj, these terms and conditions and the Finnish Commercial Code are followed primarily.
When placing an order, the customer is obliged to provide their complete contact information, which includes at least the consumer customer's name, address and phone number, and possibly an email address. The information required from business customers is the contact person's name, phone number and email as well as social security number, postal address, phone number or numbers and, if necessary, the billing address.
Aquaction.fi wants to create a safe and equal platform for customers. We monitor the site's security technically from, for example, data breach attempts and automated trading and intelligence. If we detect activity that violates our terms and conditions, we will report it to the supervising authority and reserve the right to cancel transactions if the customer has not acted in accordance with generally accepted operating procedures and has, for example, used automatic tools (bots / scripts) as part of the order.
The customers' information is stored in Verkkokauppa.com Oyj's customer register, where the information is used to maintain the customer relationship. Aquaction.fi Oyj and the companies belonging to the same group with it also have the right to process and hand over the data in the register for justified purposes (such as direct marketing) in accordance with the applicable legislation.
The Privacy Statement in accordance with the Data Protection Regulation can be viewed at Aquaction.fi, Lapintie 3, 33100 TAMPERE. The customer can deny the use and processing of their data for marketing purposes and check the data about themselves by contacting AAj's customer service. Contacts must be made in writing and delivered signed to the address: AQUA ACTION FINLAND OY. Lapintie 3, 33100 TAMPERE
After purchase, a product review invitation is sent to the customer when an email address has been added to the order. Answering the review invitation is voluntary. The invitation only includes products already purchased by the customer. In connection with the review, the customer's contact information is not shown publicly. Aquaction.fi uses the information collected through reviews to develop the customer experience, product selection and services.
The Aquaction.fi site uses cookies, which can be used to further develop the site to be more user-friendly than before. On the Aquaction.fi website, the purpose of cookies is to facilitate, improve and speed up the transaction experience. Cookies can also be used to offer better offers and more personalized product recommendations to the customer. A cookie is a small text file that Aquaction.fi's web server saves on the user's hard drive. Some of the content of the Aquaction.fi website may require the acceptance of cookies in order to function. The user's web browser probably accepts cookies with ready-made default settings, but the user can also prevent the use of cookies from the browser settings or by deleting cookies from the browser after using the service. More information about browser-specific usage can be found in the browser manufacturer's instructions.
Prices include VAT, but not delivery costs unless otherwise stated. If there are clear price errors in the price list, the product will not be sold at a clearly lower price if it can be assumed that the customer has understood the existence of the error.
We always check the prices at the time of processing. When the price drops, we adjust the prices to the customer's open order. On the other hand, if the price of the product increases before the order is shipped, we will deliver them at the original price.
Delivery time estimates have been prepared based on information provided by importers and manufacturers. Verkkokauppa.com Oyj or the suppliers it uses are not responsible for delays caused by unforeseen changes outside their sphere of influence.
Aquaction.fi Oyj sells individual outlet items online and in its stores. Individual items are mainly customer returns, sample items, factory repaired or used equipment, all of which are sold as is. The condition class of the product is defined in the sales information.
Aquaction.fi Oyj reserves the right to limit the sale of products in exceptionally large batches. Aquaction.fi Oyj does not sell its products for resale.
The age limits of the products are observed as prescribed by law. Ordering K-18 products requires the date of birth to be given to Aquaction.fi Oyj.
Aquaction.fi offers a comprehensive selection of transport. You can read more information about delivery methods and their service content on our website. Verkkokauppa.com's shopping cart takes into account transport offers automatically. The products of a single order can be delivered in several shipments.
We aim to process a finished order within 48 hours of receiving it. A ready order means an order in which all the products are in our warehouse and reserved for the order, and the payment method of the order has been approved.
Aquaction.fi Oyj is not obliged to reserve other products of the same order for the customer, if the availability of one product is poor, or its delivery is delayed for reasons beyond Verkkokauppa.com Oyj's control. Alternatively, the consumer can accept either delayed delivery of the product or cancellation of the order. Postal costs for post-delivery are normally charged according to the currently valid price list. The products in the order are reserved for a maximum of 7 days, after which the order is canceled unless the customer has agreed to subsequent delivery in accordance with Aquaction.fi Oyj's terms and conditions.
Current information on payment methods can be found on the Aquaction.fi website. Please note that online payment (e-payment) with bank credentials requires the creation of a customer account.
Individual outlet items sold online are only sold in advance.
Business customers have the opportunity to apply for billing through our business sales. You can get more information by email at info@aquaction.fi.
Aquaction.fi offers its customers a 30-day right of return. It is possible to return the products through Matkahuolto with a return code. Read more about the return conditions here.
We ask you to keep all documents related to customer returns carefully until you have received information about receiving the return from Aquaction.fi
Products to be returned must be packed carefully.
Aquaction.fi will return to the customer all payments received from the customer regarding the returned products, but withhold the costs of €6.95 for the return, without delay and in any case no later than 14 days after the company has received the returned products back or until the customer has proven in a verifiable way that he has sent the products back. Aquaction.fi performs the refund using the payment method with which the customer has paid for the order, unless the customer has expressly agreed otherwise, and in any case, in such a way that the customer does not incur costs for returning the services. For orders paid with the bank button, the customer must inform his bank account that the refund can be made.
The warranty is determined in accordance with the warranty conditions defined by the manufacturer. You are obliged to familiarize yourself with the warranty conditions supplied with the product before using the product. The warranty conditions can be found in the user manual, a separate warranty form or at the web address provided by the manufacturer. As a rule, the warranty only covers manufacturing and material defects in the product. The warranty period is specified in the product information.
Warranty repair is always carried out in accordance with the manufacturer's or importer's warranty conditions. We guide you to contact the manufacturer directly if necessary.
The customer is obliged to present proof of purchase, a receipt or other proof of the place and time of purchase when returning or complaining about a product defect. AA Oyj reserves the right to collect the costs caused by the search for the receipt from the buyer.
Complaints are processed only in writing. You can submit a free-form complaint either by email to info@aquaction.fi
Resolution of disputes and place of jurisdiction: The consumer customer has the right to submit disputes arising from this contract to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi). The consumer also has the opportunity to use the online dispute resolution forum maintained by the European Commission (http://ec.europa.eu/odr). The customer can file a lawsuit against Verkkokauppa.com Oyj regarding disputes arising from the contractual debt relationship either in the district court of AA Oyj's seat or in the district court of the place in Finland in which he has his place of residence. If the Customer does not have a place of residence in Finland, disputes will be handled in the district court of AA Oyj's domicile.
Attorney fees will not be reimbursed, because the Consumer Advice and Consumer Disputes Board offers free help in resolving disputes.
Aquaction.fi is not responsible for direct or indirect loss, damage or loss of income caused by the product and/or service. Verkkokauppa.com Oyj's liability for compensation is always limited to the content of these terms and conditions. Product defect liability is limited to a possible return of the purchase price minus the utility.
Aquaction.fi Oyj is not obliged to fulfill the contract if it faces a force majeure that it cannot reasonably overcome. AA Oyj is not obliged to compensate the customer for damage or costs incurred by the customer in case of force majeure, and is entitled to cancel the contract.
By submitting an order and/or a request for a quote, the customer unquestionably accepts AA Oyj's terms and conditions. Any procurement contract terms used by the customer will not be followed if they conflict with Aquaction.fi Oyj's contract terms.
AQUA ACTION FINLAND Oy
Lapintie 3, 33100 TAMPERE
Social security number: 2495403-6