We care about your privacy and therefore always process your personal data securely. Here you will find information about how we process your data and why.
1. Better transaction experience
Personal data helps us to provide you with a more personalised shopping experience when you shop with us online.
2. Secure processes
Your information is always safe with us and we do our best to ensure that you can trust us to process your data.
3. The right to data deletion
We will only keep your data for as long as necessary. After that we delete it, you have the right to request the deletion of your data and, for example, your purchase history once a year.
We process your data slightly differently depending on whether you are a non-registered customer who subscribes occasionally or whether you have a customer account and are therefore a member. Please see the text below for more information on how data for these categories is processed.
INFORMATION WE PROCESS ABOUT YOU AS A CUSTOMER
In order to process your orders and purchases, weneed to process the following information about you;
- Name
- Address, telephone number and email
- Personal identification number (for certain payment methods)
- Payment details and payment history
- Details of your order (e.g. order number, product, delivery address and invoice)
This information is processed by us in accordance with the law to perform the contract; without this information we will not be able to fulfil the contract with you. We keep the information for 36 months after the order has been delivered and payment has been made, so that we can assist you in any claims and warranty cases.
If you choose to store your card details yourself at the checkout stage for the next time, we will store your card details securely with our payment service provider. You can withdraw your consent at any time.
In order to comply with the laws and regulations that apply to us, we need to process the following information about you;
- Name
- Address
- Payment details and payment history
- Details of your order (e.g. order number, product and delivery address)
We process this information in accordance with the law to comply with the controller's legal obligation, which means that we must process the information to comply with the laws that apply to us. For example, the Accounting Act, which is why we keep this information for a limited period of 10 years + the current year. This information is not available to customer service, for example.
To be able to serve you as a customer, we need to process the following information about you;
- Name
- Your telephone number and email address
- Personal identification number (for certain payment methods)
- Payment details and payment history
- Details of your order (e.g. order number, product, delivery address and invoice)
- Information you provide when you contact us
We process this information in accordance with the law because it is necessary to protect our or your legitimate interests, to enable us to respond to your enquiries. We will retain the information for 14 months from the end of the processing of your customer service case.
Inorder to provide you with a personalised website that gives you the best possible shopping experience and allows you to see products and recommendations that interest you, we need to process the following information about you;
- IP address
- Information collected from cookies or similar, for example, what products you have viewed and what you have purchased
We analyse this data and use it to suggest other products from our range that you might like. We process this information in accordance with the law because it is necessary for our legitimate interests in providing you with the best and most personalised site possible. We keep such data in text format for one year from your last activity. If you would like us to delete this data please contact us so that we can do so.
In order to market our products to you and to display our products and offers both on our website and through our partners, we need to process the following information about you;
- IP addresses
- Information collected from cookies or similar, for example, what products you have viewed, and which pages you have visited and if you have come to our site, for example, through an advertisement.
- Order number
We process this information in accordance with the law as necessary for our legitimate interests to market our products to you for one year from your last visit to our website. We use external advertising services and partners to help us market our products. You can also read more about the collection, sharing and use of such data and the deletion of data processed through these channels by following the links below:
Google: https://policies.google.com/privacy/partners
Criteo: https://www.criteo.com/privacy/
Snapchat: https://www.snap.com/en-US/privacy/privacy-policy/
Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences
If you wish, you can also disable your browser cookies, which will delete all your history:
If you would like to receive our newsletter, receive our various offers, participate in our customer surveys or ask questions in our customer forum we will need to process the following information about you;
- Name
- Address, telephone number and email
- The information you have provided (e.g. your opinion, feedback, etc.)
We will only process this information if you have given your consent when you provided the information. The retention period will vary depending on the situation, but will always be indicated when you give your consent.
We sometimes share information, including personal data, with certain parties in order to provide the above services. We will never sell your information to others without your consent. The parties to whom we may share your information are:
Service providers
To fulfil the purpose of processing your personal data, we will share your personal data with companies that provide services to us, for example, to manage the transport of your products or to provide certain systems. These companies may only process your personal data in accordance with our explicit instructions and may not use your data for any other purpose.
Payment service providers
We use various payment service providers to process payments on our website. Payment service providers are responsible for the personal data they process and have their own terms and conditions. You can find out about these terms and conditions and how we process personal data when you select your preferred payment method on our website.
Partners
In order to reward our partners for the traffic they bring to our website through their channels, we share information with our partners, such as order number and purchase amount. This information is shared for that purpose only and is not sold or redistributed.
Other recipients
We may transfer your personal data to other recipients, such as public authorities, if required to do so by law. If all or part of a business is sold or merged with another business, your personal information may be left with our adviser, the prospective buyer and its adviser and passed on to the new owner of the business
Your rights
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You have the right to know what personal data we use about you in the form of what is known as a 'register notice'. If you have a customer account, you can at any time log in to your own website to see certain information we hold about you, such as your contact details. If you are not a member or would like to receive the full register description, you can contact our customer service.
We want to ensure that your personal information is accurate and up to date, and you also have the right to correct inaccurate information. If the information you provide changes, for example, if you change your email address, name or payment details, or if you wish to cancel your account, we will help you by contacting our customer service team.
In situations where we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time. You also have the right to opt-out of certain types of processing, such as direct marketing targets and receiving newsletters. In certain circumstances, you also have the right to have your personal data deleted. However, this is not possible if, for example, we are required by law to retain or otherwise process the data, or if the data is necessary for the performance of a contract with you.
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CUSTOMER PRIVACY NOTICE
Personal Data Act (523/99) 10 § Date of preparation of the file description 26.6.2017
Controller
Aqua Action Finland Oy
Lapintie 3, 33100 TAMPERE
Tel: 044 9768 919
email: info@aquaction.fi
www.aquaction.fi
Name of the register
Aqua Action Finland Oy customer register
Purpose of the register
Customer relationship management.
Data content of the register
Customer's name, address, e-mail address, telephone number. In addition, the customer's order history is stored in the register. Regular data sources The customer enters the data into the system himself.
Regular disclosure and transfer of data outside the EU or the European Economic Area: Data will not be disclosed to third parties.
Principles of register protection: the data contained in the register will be used only by those persons whose job it is. The register is located on a secure server, accessible only with a user ID and password. Data verification The customer has the right to verify the data contained in the register in accordance with the Personal Data Act. The customer is entitled to check his/her data in the register free of charge no more than once a year. If you wish to check your data more frequently, we are entitled to charge you a fee for providing the information.