For the return of the products, the costs caused by the return will be charged, €4.95 (returns within Finland). These costs are deducted from the amount of the products you return.

Have you received my return?

Receiving and processing the return can sometimes take up to 14 days (Finland)/ 21 days (other countries). You will receive a notification by e-mail when your exchange product has been mailed or the refund has been activated.

Exchanging your product

If you want to exchange your product: return the original product and place a new order for the new product you want. The new order will be subject to shipping charges, provided it does not exceed the free € 50 shipping limit (Finland), € 100 (other contries).

Replacing a promotionally priced product

To exchange a product purchased at a promotional price or with a discount code, return the product and re-order it from the online shop, as you would for a normal-priced product. If the product is no longer available in our online shop at the same promotional price or the discount code is no longer valid, the customer is not entitled to exchange the product at the promotional price, but must pay the price shown in the online shop at that time.

How do I return a product (Finland)?

Products have a statutory 30-day exchange and return period, with the exception of racing suits (Carbon series). There is no exchange or return policy on purchased racing suits, we sell all suits untried in order to maintain the factory warranty on the suits. Note: we will not honour orders returned in any other way.

Please use the return form on the order for returns.

The return code for Matkahuolto is 9546388
You can make a return at any Matkahuolto return point (no vending machines), take the package to the counter and tell them the return code.
No new postage will be charged for the return. You can find the nearest return point at: matkahuolto.fi/service-points
The return address is: Aqua Action Finland Oy, Lapintie 28, 33100 TAMPERE.

The product must be in perfect resale condition, unused and clean, and the sales packaging must be intact.

If the product is damaged or broken, please send us an explanation of how the damage occurred when returning the product.

For any exchange, return or complaint, you can contact Aquaction by email: info@aquaction.fi. We will process returns within the time limits set out in the Consumer Protection Act and will endeavour to deal with the matter as quickly as possible, informing the customer of the situation.

Returns from outside Finland or Åland

Read more about returns from outside Finland here.

 Åland returns are subject to the same conditions as other returns outside mainland Finland. However, returns from Åland are always picked up directly from home. Read more about VAT-free deliveries in Åland here.