Exchange and return
Is there a charge for returning products?
Is there a charge for returning products?
A return fee of €4.95 will be charged for returning products (returns within Finland).
These costs will be deducted from the amount of the products you return.
Have you received my refund?
Have you received my refund?
It can sometimes take up to 14 days for your return to be received and processed. You will be able to track the progress of your return using the tracking code you will receive upon return.
Once your return has been processed, you will receive a notification via email.
When will the money be returned?
When will the money be returned?
The money will be refunded to the payment method used for the order within a few business days of registering the return.
Can I exchange the product?
Can I exchange the product?
We do not currently have an exchange service.
If you want to exchange the product: return the original product and place a new order for the new product you want. You will be charged for shipping costs for the new order, if it does not exceed the free shipping limit of €50.
Can I exchange a product at a promotional price?
Can I exchange a product at a promotional price?
Exchange of a product purchased with a promotional price or with a discount code is done by returning the product and ordering the product again from the online store, just as exchanges are done for products with a regular price. If the product is no longer available in our online store at the same promotional price or the discount code is no longer valid, the customer is not entitled to the promotional price in the exchange, but must pay the current price displayed in the online store for the new product.
How do I return the product?
How do I return the product?
Products have a statutory 30-day exchange and return right, except for racing suits (Carbon series). Purchased racing suits cannot be exchanged or returned, we sell all suits untrimmed so that we can maintain the factory warranty on the suits. Note: we do not accept orders returned in any other way.
Please use the returns form that came with your order for returns.
Return via Posti
The postal return code is 636736.
You can return the package at any post office return point (not at the machines). Take the package to the counter and tell us the return code. You can find a map of post offices and parcel machines at posti.fi/kartta .
Return via Matkahuolto
Matkahuolto's return code is 9546388.
You can return the package at any Matkahuolto return point (not at the machines), take the package to the counter and tell us the return code. You can find the nearest return point at: matkahuolto.fi/palvelupisteet
Return address: Customer Returns/ Aqua Action Finland Oy, Pellervonkatu 9, 33540 TAMPERE
The returned product must be in resaleable condition, unused and clean, and the sales packaging must be intact. If the product is damaged or broken, please send us a description of how the damage occurred when returning it.
You can contact Aquaction for all exchange, return or complaint matters by email: info@aquaction.fi. When processing returns, we follow the times specified in the Consumer Protection Act and strive to handle the matter as quickly as possible, informing the customer of the situation.
How do I return from outside Finland or from Åland?
How do I return from outside Finland or from Åland?
Read more about returns outside Finland here .
The same terms and conditions apply to returns in Åland as to other returns outside of mainland Finland. However, returns in Åland are always collected directly from your home. Read more about VAT-free deliveries in Åland here.
